Skip to main content

Order Management Officer Vacancy At Oando PLC

Order Management Officer Vacancy At Oando PLC

Oando PLC is one of Africa’s largest integrated energy solutions providers with a proud heritage. It has a primary listing on the Nigerian Stock Exchange and a secondary listing on the Johannesburg StockExchange. With shared values of Teamwork, Respect, Integrity, Passion and Professionalism (TRIPP), the Oando Group comprises six companies who are leaders in their market:

Order Management Officer

Job description

The Order Management Officer (OMO) is responsible for the entire order life cycle (order processing, order tracking, and order fulfillment) while providing support to the sales team and customer base. The OMO is directly responsible for ensuring OMP running retail assets are fully optimized through accurate forecasting and stock monitoring. The role is still responsible for Internal and external customer management to ensure customer satisfaction and best service times. This role utilizes analytical skills in coordination with organizational and relational abilities to promote excellence in teamwork and service.


Customer Relationship Management

• Establish key customer and internal relationships in order to facilitate seamless order to delivery cycle and increased customer satisfaction/retention.

• Manage and resolve external & internal queries relating to order status and customer account issues.

• Liaise with sales team and customers for efficient and effective closure of all administrative issues relating to ordering process/ order fulfillment.

• Ensure a comprehensive and up-to-date database of information on ordering preferences, product preferences and preferred stock levels for all existing customer base.

• Make suitable recommendations on strategies for relating with each customer group and create a Customer Relationship Plan per group. Act as primary client interface for all order fulfillment request.

• Develop strong relationships with internal service providers (e.g. supply and distribution staff, finance and other marketing teams) to facilitate the provision of high quality products, prompt and efficient service to all customers.

• Handle customer enquiries and complaints with urgency; immediately refer issues/decisions requiring higher-level discussion or approvals to relevant personnel while maintaining customer’s satisfaction.

• Identify and recommend as appropriate, assistance for key customers; ensure all customers have adequate and direct access to you at all times.

Order Management

• Obtain information required to process order (customer oracle code, name, product, quantity, price, delivery address, required date, customer average daily sales/consumption volumes, payment/credit details)

• Work with Sales and Distribution teams as appropriate to ensure all orders are fulfilled in a timely and accurate manner

• Ensure appropriate approvals are in place prior to quote submission. Escalate all delays to internal departments where interaction is required.

• Monitor product receipts/allocation at depots nationwide to avoid truck siding due to order unavailability.

• Cleanse system of invalid entries (no longerrequired/erroneously raised orders)

• Provide timely response to all order requirements (reversals, stock movement (SMR), replacements etc.) and monitor all supply gaps.

• Revalidate or Close expired/reviewed orders as required.

• Ensure all manual requests are duly approved and all regularization completed within SLA.

• Ensure funds/credit availability for all orders.

Inventory Management & Performance Reporting

• Ensure Stock levels, daily sales volumes of TWP are collated and used to forecast accurately for retail outlets and VMI locations

• All product orders raised must be fulfilled as specified to avoid stock-out or siding situations

• Ensure all Stock levels are maintained at minimum agreed/contractual volumes

• Render timely reports on consumption pattern, stock levels and product preferences.

• Trend and analyse reports to support business decisions.

• Prepare regular analytical reviews of sales performance in relation to stock and consumption.

• Support the Supervisor-OM in the preparation of monthly sales and operational reports by providing data required for reports promptly; at all times, ensure the accuracy and completeness of data provided and reports submitted.

• Perform other duties as may be assigned by the Supervisor-OM from time to time.


• Customer satisfaction levels (service time) and Retention.

• Quality of station information obtained.

• Accuracy of Forecasts

• Quality and Timeliness of orders (including returns and refunds)

• % of stock levels maintained by customer group

• Overall Territory coverage

• Innovativeness and quality of analysis carried out on each customer group.

• Level of efficiency in the use of the business operating system – ORACLE.

Desired Skills and Experience


• Good 1st degree from a recognized University

• 3 years working within a reputable and structured business environment.


• Customer Service

• Analytically minded

• General business knowledge of oil and gas industry.

• Oil Marketing (Downstream) Supply Chain Management

• Business analysis and acumen

• Basic account Management

• Basic accounting and reporting (sales and marketing) skills.

Interpersonal Relations – presentation skills, team-playing, creative thinking, innovation, time management, Task management skills, planning skills, relationship management.

• Basic selling skills

• Product knowledge

• Oral & Written Communication

Order Management Officer Vacancy



Popular posts from this blog

Nollywood Actor, Yemi Solade Compares Cynthia Morgan to a Cow

Yoruba Actor, Yemi Solade yesterday took to his instagram shade to throw a heavy subtle shade at Dancehall artiste – Cynthia Morgan.He posted a side by side picture of Cynthia Morgan with a Cow and captioned it “COWsquare”. He was referring to the fact that Cynthia’s had a nose ring on in the picture…same as the cow.His reasons and intentions for pulling this is unknown, but Yemi claims he never knew Cynthia Morgan was an Entertainer.He has since deleted the post from instagram and has refused to apologize…instead he is battling a blog on instagram who first reported the story.Fans are saying he should just apologize and move on.

See The Gift Tonto Dikeh Received From a Fan - You Have to See This !

A fan decided to show love to Nollywood actress Tonto Dikeh by giving her a painting of herself today.
Tonto who shared a photo of her gift and the fan on Instagram said she will put it up in her new home.
What do you think about the gift?

SHOCKING!!! Police Officers Allegedly Beat Husband & Wife To Coma In Obada Agbara, Lagos

Read the statement sent in by friends of the victims below...
Quote"The Igbo residents of Magbo ,Obada Zone 5 Community of Fortune Estate in Agbara, Lagos has cried out and sent a save our soul {SOS} message to the Inspector General of Police, Solomon Arase in a matter of urgency to set up a panel of enquires into the recent Brutalization of a Member of their community, Mr. Chukwuka Paul by the Men of the Nigeria Police force Area k, as they pounced on Mr. Paul and his wife beating them to Coma before he was taken into custody for close to 72 hour without concrete Evidence against the gentleman and his family. It was gathered that on Thursday 19th of may 2016, about 8 heavy armed men storm the residence of Paul Chukwuka where he also has his house finishing material store, order him to enter their vehicle, while the latter was trying to know why such arrest is for him, they bounce on him as if they gave them Order to brutalized him, he was handcuffed beaten and while his wife Ebel…